SECTION C -- GENERAL GOVERNMENT
COUNTY MANAGER
DEPARTMENT BUDGET SUMMARY
MISSION STATEMENT: To assure that Arlington's government works.
FY 2006 PRIORITIES: The FY 2006 priorities of the County Manager's Office
are:
-
To implement the County Board's CY 2005 priorities
related to managing the maturing of our vision as an
urban community with regard to smart growth, inclusiveness, health promotion
and insuring value.
-
To continue previously identified priorities, as
outlined in the CY 2005 Management Plan, in the areas of economic
sustainability, transportation planning, civic engagement, and environmental
sustainability.
PRINCIPAL PROGRAMS: The principal programs of the County Manager's Office are:
-
The Office of
the County Manager ($1,620,687, 14.0 FTEs): The Office of the County
Manager provides policy development and analytical support to the County Board,
gives leadership and executive management direction to County agencies to
achieve the County Board's goals and policies, and fulfills the service
delivery, financial and reporting responsibilities of the Arlington County government. The Office also provides education and
assistance to members of the public who have customer service issues. The
Office represents the County's legislative interests before state, federal, and
intergovernmental legislative bodies.
-
The Office of Communications
and Public Affairs ($689,984, 6.0 FTEs): The Office of Communications
and Public Affairs is responsible for managing all County-wide communications
strategies – both external and internal -- across the organization. It
also serves as the lead media relations agency for the County and coordinates
emergency communications.
-
The Human Rights
and Community Corrections Office ($1,078,855, 12.0 FTEs): The Office
of Human Rights receives, investigates and resolves complaints alleging
discrimination in the private sector in the areas of employment, housing,
public accommodation, credit, education and commercial real estate
transactions. In addition, the office
investigates Equal Employment Opportunity (EEO) complaints within the County
Government, provides EEO training to managers and employees, and monitors the
Affirmative Action Plan. The Community Corrections Unit provides adult
probation supervision and rehabilitative services for Arlington County and the
City of Falls Church.
SIGNIFICANT BUDGET CHANGES: The FY 2006 proposed budget for the County
Manager's Office is $3,389,526 or a one percent increase from the FY 2005
adopted budget. The proposed budget
reflects the following:
-
Personnel costs increased ($29,056) due to normal
salary increases and the net effect of position turnover.
-
Non-Personnel costs decreased ($9,247) due to a
decrease in telephone charges to the department.
|
DEPARTMENT
FINANCIAL SUMMARY
|
|
FY 2004
|
FY 2005
|
FY 2006
|
% Change:
|
|
Actual
|
Adopted
|
Proposed
|
'05 to '06
|
|
Personnel
|
$2,894,988
|
$2,888,477
|
$2,917,533
|
1%
|
|
Non-Personnel
|
461,421
|
481,240
|
471,993
|
-2%
|
|
Total Expenditures
|
3,356,409
|
3,369,717
|
3,389,526
|
1%
|
|
|
|
|
|
|
Fees
|
-
|
-
|
-
|
|
|
Grants
|
155,000
|
201,500
|
201,500
|
-
|
|
Total Revenues
|
155,000
|
201,500
|
201,500
|
-
|
|
|
|
|
|
|
Net Tax Support
|
$3,201,409
|
$3,168,217
|
$3,188,026
|
1%
|
|
|
|
|
|
|
Authorized FTEs
|
32.0
|
32.0
|
32.0
|
|
|
Funded FTEs
|
32.0
|
32.0
|
32.0
|
|
PERFORMANCE MEASURES:
|
|
FY 2002
Actual
|
FY 2003
Actual
|
FY 2004
Actual
|
FY 2005
Estimate
|
FY 2006
Estimate
|
FY 2006
Goal
|
|
Mission Outcome Measures
|
|
|
|
|
|
|
|
Resident satisfaction
index
|
N/A
|
N/A
|
86%
|
N/A
|
90%
|
90%
|
|
Employee
satisfaction index
|
N/A
|
N/A
|
N/A
|
N/A
|
89%
|
89%
|
|
Maintain
the County's triple A bond rating (S&P/Moody's/ Fitch)
|
AAA/
Aaa/
AAA
|
AAA/
Aaa/
AAA
|
AAA/
Aaa/
AAA
|
AAA/
Aaa/
AAA
|
AAA/
Aaa/
AAA
|
AAA/
Aaa/
AAA
|
|
Percent of
grams, consumer complaints and allegations of discrimination completed by due date
|
N/A
|
90%
|
93%
|
95%
|
95%
|
97%
|
-
The Resident
Satisfaction Index began in FY 2004 and will be conducted and measured bi-annually.
-
The County
will be conducting an Employee Satisfaction Index bi-annually.
Office of Communications and
Public Affairs
|
FY 2002
Actual
|
FY 2003
Actual
|
FY 2004
Actual
|
FY 2005
Estimate
|
FY 2006
Estimate
|
FY 2006
Goal
|
|
Mission
Outcome Measures
|
|
|
|
|
|
|
|
Effectiveness
of internal communication
|
N/A
|
N/A
|
3.93
|
N/A
|
4.0
|
4.0
|
|
Percent of residents
who believe the County does a good job of keeping them informed
|
N/A
|
N/A
|
70%
|
N/A
|
75%
|
75%
|
|
|
|
|
|
|
|
|
Customer Measures
|
|
|
|
|
|
|
|
Residents
preferring "The Citizen" newsletter for information
|
N/A
|
N/A
|
73%
|
N/A
|
75%
|
75%
|
|
Number of
subscribers to "Arlington Insider"
|
N/A
|
N/A
|
N/A
|
6,000
|
7,000
|
7,000
|
|
Employee
viewership of intranet news (unduplicated count)
|
N/A
|
N/A
|
1,079
|
1,100
|
1,200
|
1,200
|
|
|
|
|
|
|
|
|
Workload Measures
|
|
|
|
|
|
|
|
Number of
roundtable sessions with employees
|
N/A
|
N/A
|
6
|
8
|
8
|
8
|
-
Effectiveness
of internal communications is measured on scale of 1-5.
-
The mission
outcome measures are derived from the Arlington County Resident Survey, first
conducted in FY 2004. The survey will be conducted bi-annually.
-
The
customer measure dealing with the Citizen newsletter is derived from Arlington
County Resident Survey. The survey will be conducted bi-annually.
Human Rights Office
|
FY 2002
Actual
|
FY 2003
Actual
|
FY 2004
Actual
|
FY 2005
Estimate
|
FY 2006
Estimate
|
FY 2006
Goal
|
|
Customer Measures
|
|
|
|
|
|
|
|
Percent of
cases investigated appealed by complainants
|
N/A
|
N/A
|
8%
|
10%
|
10%
|
10%
|
|
Percent of
appeals upheld by the Commission
|
N/A
|
N/A
|
88%
|
90%
|
90%
|
90%
|
|
Percent of
voluntary settlements
|
N/A
|
N/A
|
28%
|
25%
|
25%
|
25%
|
|
Average case
processing time (days)
|
375
|
365
|
226
|
220
|
200
|
200
|
|
|
|
|
|
|
|
|
Workload Measures
|
|
|
|
|
|
|
|
Number of
persons assisted whose complaints did not require initiation of an
investigation
|
840
|
850
|
616
|
650
|
650
|
650
|
|
Number of
human rights investigations initiated
|
100
|
105
|
90
|
100
|
100
|
100
|
-
In CY 2005,
the Human Rights Office will develop a survey to assess customer satisfaction
with the overall level of services provided by the Human Rights program.
-
Appeals
filed by complainants suggest they are not satisfied with the quality and/or
finding of the investigation.
-
Appeals
upheld by the Commission suggest that after reviewing the complainant's appeal,
the Commission is satisfied with the quality and/or finding of the
investigation.
-
Voluntary
settlements are a result of investigations that have found evidence of
discrimination. When respondents settle voluntarily, it suggests they are
satisfied with the quality of the investigation and have accepted the finding.
Equal Employment Opportunities Program
|
FY 2002
Actual
|
FY 2003
Actual
|
FY 2004
Actual
|
FY 2005
Estimate
|
FY 2006
Estimate
|
FY 2006
Goal
|
|
Customer Measures
|
|
|
|
|
|
|
|
Participants
satisfied with EEO training
|
N/A
|
N/A
|
N/A
|
80%
|
80%
|
80%
|
|
|
|
|
|
|
|
|
Workload Measures
|
|
|
|
|
|
|
|
EEO
investigations completed
|
N/A
|
N/A
|
N/A
|
20
|
20
|
20
|
|
EEO training
sessions conducted
|
N/A
|
N/A
|
N/A
|
30
|
30
|
30
|
|
Employees
assisted with reasonable accommodation requests
|
N/A
|
N/A
|
N/A
|
5
|
5
|
5
|
-
In FY 2005,
the Human Rights Office will develop a survey to assess customer satisfaction
with the overall level of services provided by the EEO Program.
Community Corrections
|
FY 2002
Actual
|
FY 2003
Actual
|
FY 2004
Actual
|
FY 2005
Estimate
|
FY 2006
Estimate
|
FY 2006
Goal
|
|
Mission Outcome
Measures
|
|
|
|
|
|
|
|
Number/percent
of offenders successfully completing probation
|
31/48%
|
64/66%
|
78/60%
|
77/55%
|
77/55%
|
77/55%
|
|
Number/percent
of offenders completing treatment services
|
71/59%
|
74/60%
|
65/65%
|
67/68%
|
67/68%
|
67/68%
|
|
|
|
|
|
|
|
|
Customer Measures
|
|
|
|
|
|
|
|
Unsolicited
compliments from primary customers
|
N/A
|
N/A
|
N/A
|
6
|
6
|
5
|
|
Percent of
primary customers rating services as
satisfactory or better
|
N/A
|
N/A
|
N/A
|
90%
|
90%
|
90%
|
|
Percent of
offender customers rating services as
satisfactory or better
|
N/A
|
N/A
|
N/A
|
80%
|
80%
|
80%
|
|
|
|
|
|
|
|
|
Workload Measures
|
|
|
|
|
|
|
|
Total number of
offenders served
|
130
|
140
|
135
|
140
|
140
|
140
|
-
Primary
Customers refers to the Arlington General District Court Judges.
-
Some of the
measures above are new and no historical information is available. During FY 2005 the Community Corrections
Unit expects to develop a survey and collect data measuring primary customer
and offender customer satisfaction
|
|
