|
SECTION C -- GENERAL GOVERNMENT
DEPARTMENT OF TECHNOLOGY SERVICES
APPLICATIONS
PROGRAM MISSION: To ensure reliable performance
and availability of critical County enterprise information and automated
business processes.
The Information Services group is
responsible for technology support of the primary (enterprise) budget,
assessment, revenue collection, accounts receivable, accounts payable,
financial, and payroll applications of the Arlington County Government. The group is charged with transforming from
a mainframe application support group to a web development support group which
includes developing the interfaces to legacy applications for the web-based
portals called for in the e-Government Master Plan and assisting County
agencies in developing their own intranets.
|
Applications
|
|
FY 2004
Actual
|
FY 2005
Adopted
|
FY 2006
Proposed
|
% Change:
'05 to '06
|
|
Personnel
|
$1,055,663
|
$1,013,562
|
$915,920
|
-10%
|
|
Non-Personnel
|
783,645
|
494,234
|
643,234
|
30%
|
|
Total Expenditures
|
1,839,308
|
1,507,796
|
1,559,154
|
3%
|
|
|
|
|
|
|
Revenues
|
-
|
-
|
-
|
-
|
|
Net Tax Support
|
$1,839,308
|
$1,507,796
|
$1,559,154
|
3%
|
|
|
|
|
|
|
Authorized FTEs
|
10.5
|
10.5
|
9.5
|
|
|
Funded FTEs
|
10.5
|
10.5
|
9.5
|
|
SIGNIFICANT BUDGET HIGHLIGHTS:
-
The net decrease in personnel expenditures ($97,642) reflects
the reallocation of a position to the office of the Chief Information Officer
for a Procurement Policy Officer position.
-
The net increase in non-personnel expenditures ($149,000)
reflects increased funding for storage maintenance contracts.
PERFORMANCE MEASURES:
|
FY 2002 Actual
|
FY 2003 Actual
|
FY 2004 Actual
|
FY 2005 Estimate
|
FY 2006 Estimate
|
FY 2006 Goal
|
|
Mission
Outcome Measures
|
|
|
|
|
|
|
|
Number of
hours supporting mainframe legacy :
|
|
|
|
|
|
|
|
Applications
|
6,523
|
7,372
|
8,000
|
7,000
|
6,000
|
5,000
|
|
Systems
|
3,110
|
4,211
|
3,600
|
3,600
|
3,600
|
3,600
|
|
Operations
|
8,354
|
8,600
|
8,000
|
8,000
|
8,000
|
8,000
|
|
Number of
legacy applications migrated off mainframe
|
0
|
0
|
0
|
1
|
1
|
2
|
|
Number of
total revenue collection system change requests resolved
|
145
|
160
|
125
|
125
|
125
|
100
|
|
Number of
critical or high priority revenue collection system change requests resolved
|
86
|
140
|
80
|
80
|
80
|
70
|
|
Number of
department intranets/portals deployed
|
1
|
2
|
3
|
3
|
3
|
4
|
|
Number of
web-based applications that are built in-house
|
3
|
3
|
3
|
3
|
3
|
3
|
|
Number of
service tickets for payment portals
|
N/A
|
68
|
50
|
50
|
50
|
50
|
|
Number of
users making payments in payment portal
|
N/A
|
10,098
|
15,000
|
20,000
|
25,000
|
25,000
|
|
Number of
payments made in payment portal
|
N/A
|
15,461
|
20,000
|
25,000
|
30,000
|
30,000
|
|
Number of
vehicles registered via payment portal
|
N/A
|
N/A
|
6,000
|
6,500
|
7,000
|
7,000
|
|
|
|
|
|
|
|
|
Customer Measures
|
|
|
|
|
|
|
|
Percent of
revenue collection system critical or high change requests resolved in <
24 hours
|
85%
|
90%
|
92%
|
94%
|
96%
|
100%
|
|
Percent of
service tickets for payment portals resolved in < 24 hours
|
N/A
|
95%
|
96%
|
97%
|
98%
|
100%
|
|
Percent of
customers surveyed who indicate an overall performance rating <4 (on a
scale of 1-5)
|
N/A
|
5%
|
5%
|
5%
|
5%
|
5%
|
FUTURE BUDGET CONSIDERATIONS:
-
Expansion of County-wide Intranet applications
portfolio to provide enhanced capabilities to County employees. This should result in improved efficiency
and performance in the delivery of County services.
-
Migration of legacy applications to web-enabled
client/server environment to support payment portal, integrated Accounts
Receivable, HR/Payroll, Procurement, Accounts Payable (ERP�Enterprise Resource
Planning), Assessment/Revenue Collection System and other enterprise
initiatives.
-
Institution of redefined business processes that will
result in improved efficiencies and productivity to permit Arlington County's
residents to realize the benefits proposed and approved in the e-Government
Master Plan.
-
The implementation of
HIPAA (Health Information Portability and Accountability Act), of
disaster recovery and business continuity solutions for the County's enterprise
information systems, plus the planned implementation of a citizen's information
portal, employee portal and other portals specified in the e-Government Master
Plan, and implementation of citizen's
information portal, may require a different staffing/skill to support as well
as additional non-personnel resources including hardware and software.
- Expansion
of the Payment Portal to include
e-filings, such as vehicle registration, and the collection of fees by other
County departments. This will expand
the online customer services offered to County residents.
- Migration
of the presentation of internal County information and web services from static
HTML to portal environment. This should
result in easier employee access to county information and services.
|
|
