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SECTION C -- GENERAL GOVERNMENT
DEPARTMENT OF TECHNOLOGY SERVICES
PROGRAM MANAGEMENT
PROGRAM MISSION: To optimize
the business value gained from information technology projects through the
selection of the "right" projects, acceleration of their successful completion,
and assessment of delivered value.
The Program Management Office
oversees the application of "best practices" project management to all
technology initiatives. The first step in the information technology project
approval process is through this Office.
The Office ensures that industry standard methodology is applied to the
development and/or implementation of any project, and staff assigned to each
project mentor, guide, and in many cases manage technology project
initiatives. The Office identifies
staff resources, develops plans, and establishes measurements to ensure that a
project is completed within the agreed parameters of cost and time and that it
satisfies the business objectives for the project. The Office also provides input to the CIO for his/her recommendations
to the Technology Leadership Committee and the County Manager.
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Program
Management
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FY 2004
Actual
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FY 2005
Adopted
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FY 2006
Proposed
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% Change:
'05 to '06
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Personnel
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$269,394
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$535,597
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$544,452
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2%
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Non-Personnel
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3,536
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25,000
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25,000
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-
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Total Expenditures
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272,930
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560,597
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569,452
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2%
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Revenues
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-
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-
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-
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-
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Net Tax Support
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$272,930
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$560,597
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$569,452
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2%
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Authorized FTEs
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4.0
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5.0
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5.0
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Funded FTEs
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4.0
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5.0
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5.0
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SIGNIFICANT BUDGET HIGHLIGHTS:
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The net increase in personnel expenditures ($8,855) reflects
normal salary and benefits adjustments.
PERFORMANCE MEASURES:
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FY 2002 Actual
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FY 2003
Actual
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FY 2004 Actual
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FY 2005 Estimate
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FY 2006 Estimate
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FY 2006 Goal
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Mission
Outcome Measures
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Percent of Information Technology (IT) projects
in the recommended IT investment portfolio that were funded in the adopted
budget
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76%
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46%
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26%
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50%
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50%
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50%
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Percent of monitored projects that were completed
on or ahead of schedule and budget targets
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33%
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75%
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57%
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50%
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50%
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50%
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Percent of post-implementation reviews that
demonstrated that the intended business objectives were substantially met
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N/A
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100%
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75%
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100%
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75%
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75%
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Number of projects integrated into the e-Government
Master Plan
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12
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6
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4
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5
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7
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7
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Percent of departments with fully documented IT
portfolios
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5%
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9%
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100%
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100%
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100%
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100%
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Customer
Measures
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Percent of customers indicating project
managers are knowledgeable and competent
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N/A
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N/A
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N/A
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90%
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90%
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95%
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Percent of customers indicating project
selection process was fair and open
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N/A
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N/A
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N/A
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90%
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90%
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95%
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Workload
Measures
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Number of projects identified and evaluated by
Technology Leadership Committee (TLC)
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22
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37
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19
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26
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30
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30
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Number of projects directly managed by Program
Management Office (PMO)
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19
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12
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28
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20
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22
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22
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Number of projects indirectly managed by PMO
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9
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8
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20
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12
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15
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15
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Number of participants in project management
training
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N/A
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33
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28
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30
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35
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35
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Efficiency Measures
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Average staff hours spent per directly-managed
projects
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188
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353
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101
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160
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275
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275
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Average staff hours spent per oversight role
per project
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101
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161
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102
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120
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175
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175
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FUTURE BUDGET CONSIDERATIONS:
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The role of Program Management in the County is
expanding and in the future, there will be a need for additional resources to create
a portfolio of current IT assets and department-level IT strategies to guide
future project selection and to provide for the sustainability of existing IT
assets.
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Development of a project management resource web site
to provide easy and quick access to examples, methodologies, and guidelines
County-wide.
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Development of a repository of web-enabled computer
based training on project management available to all County staff.
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