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SECTION C -- GENERAL GOVERNMENT
DEPARTMENT OF TECHNOLOGY SERVICES
TELECOMMUNICATIONS
PROGRAM MISSION:To
provide Arlington County with a reliable and scalable voice, data and
wireless communications infrastructure while managing local, long
distance, international and Internet access services.
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Telecommunications
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FY 2004
Actual
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FY 2005
Adopted
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FY 2006
Proposed
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% Change:
'05 to '06
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Personnel
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$302,126
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$210,172
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$237,926
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13%
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Non-Personnel
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2,912,544
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2,742,364
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2,769,901
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1%
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Subtotal
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3,214,670
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2,952,536
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3,007,827
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2%
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Intra-County
Charges
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(3,035,356)
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(2,709,101)
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(2,741,028)
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1%
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Total Expenditures
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179,314
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243,435
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266,799
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10%
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Revenues
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232,156
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-
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-
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-
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Net Tax Support
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($52,842)
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$243,435
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$266,799
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10%
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Authorized FTEs
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4.0
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2.0
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2.0
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Funded FTEs
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4.0
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2.0
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2.0
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SIGNIFICANT BUDGET HIGHLIGHTS:
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The net increase in personnel expenditures ($27,754)
reflects salary and benefits adjustments in addition to the impact of new
hires.
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The net increase in non-personnel expenditures ($27,537)
reflects funding for Verizon telecommunications.
PERFORMANCE MEASURES:
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FY 2002 Actual
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FY 2003 Actual
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FY 2004 Actual
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FY 2005 Estimate
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FY 2006 Estimate
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FY 2006 Goal
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Mission Outcome Measures
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Percent
of planned interruptions (or preventive maintenance) accomplished according
to schedule
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N/A
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N/A
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100%
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100%
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100%
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100%
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Customer Measures
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Percent
of users satisfied with overall service/support
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N/A
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N/A
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85%
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90%
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95%
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99%
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Workload Measures
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Number of PBX's
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46
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51
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49
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50
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48
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47
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Number of voice mail boxes
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4,284
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4,300
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6,000
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7,000
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8,000
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8,000
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Number telephone lines
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3,728
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4,086
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5,150
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5,300
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5,300
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5,300
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Number of ports
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15,000
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16,080
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18,004
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18,100
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18,100
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18,100
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Number of T1 lines
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77
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70
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33
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25
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20
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20
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Efficiency
Measures
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Average hours to respond to moves, adds, and
changes
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48
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24
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12
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12
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8
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8
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Maximum average number of hours to restore outages reported (or responded
to)
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9
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6
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6
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6
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4
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4
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The increase in voice mailboxes
is due to the more accurate identification of existing mailboxes as a result of
a more advanced call accounting system.
FUTURE BUDGET CONSIDERATIONS:
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The telecommunications infrastructure has great
potential for internet applications and providing for disaster recovery and
wireless access to the internet. It is
an area that will have to be developed for these purposes and for e‑government.
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Implement recommendations after an assessment of the
cost of ownership versus outsourcing of telecommunications assets and
operations.
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Develop strategy for the convergence of voice and data
networks to achieve cost savings and efficiencies of an integrated network.
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Institute full life cycle management program for
telecommunication assets.
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