ADMINISTRATION

PROGRAM MISSION: To direct and support all programs administered by the office of the Commissioner of Revenue by preparing and managing the budget, managing human resources, and providing administrative support required to meet the Commissioner's Office mission.

There are two distinctive functions in the division: Administration and Customer Advocacy.

• The Administrative function provides financial analysis, annual budget preparation and management, human resources management, training, information systems and technology, and communications to the public. The major activities are: analyzing budget requests, processing and monitoring expenditures and revenue; overseeing the recruitment and hiring process, writing personnel policies and periodically reviewing them, and serving as liaison to other County agencies or outside organizations for legislation, and information systems technology.

• The Customer Advocacy function ensures that the rights of individual and business customers are protected and issues that were not satisfactorily addressed through regular channels are resolved. The Customer Advocate provides an independent review of customers' tax situations and has the goal of recommending administrative solutions and changes, while still promoting and upholding the Commissioner's mission of fair and equitable application of tax laws.

SIGNIFICANT BUDGET HIGHLIGHTS:

• The increase in personnel expenses ($152,927) is due to normal yearly salary increases and to the internal staff reconfiguration and reorganization.

• A $10,714 increase in fee/other revenue is due to the new Department of Motor Vehicle (DMV) revenue generated from the operations of a DMV Select satellite office which began in November, 2004.

• The increase in grant revenue ($3,500) is due to the FY 2005 cost of living increase approved by the State Compensation Board.

PERFORMANCE MEASURES:

• Some of the measures above are new and no historical information is available. Data collection began in FY 2005.