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SECTION D -- COURTS AND CONSTITUTIONAL OFFICES
COMMISSIONER OF REVENUE
DEPARTMENT BUDGET SUMMARY
MISSION STATEMENT: To provide Arlington
County residents and businesses with high quality service in meeting their tax
obligations by applying Virginia State and Arlington County tax laws with uniformity,
fairness and integrity, and provide customer advocacy to protect the rights of
individual and business taxpayers and resolve those issues not satisfactorily
addressed through normal channels.
FY 2006 PRIORITIES:
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To enhance compliance with tax laws and ordinances by discovering
vehicles, furniture and fixtures, machinery and tools used in businesses.
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To provide high quality customer service, using
available technology and resources.
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To plan for and implement any changes to the tax law
adopted by the General Assembly during the 2005 session.
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To integrate external technology (DMV) with
Commissioner's office technology.
PRINCIPAL PROGRAMS:
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Administration Division, including Customer Advocacy
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Personal Property Tax Division
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Business Tax Division (License and Tangible Personal
Property)
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Compliance Division (Custodial taxes, Virginia State
Income Tax Section, and Personal Property Enforcement)
SIGNIFICANT
BUDGET CHANGES: The FY 2006 proposed budget for the
Commissioner of Revenue's office is $4,046,581, reflecting a seven percent
increase over the FY 2005 adopted budget.
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An increase in personnel expenses ($261,800) is due to the
internal staff reconfiguration and reorganization of the office and normal
annual salary increases.
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A decrease in non-personnel expenses ($10,021) is due
to a decrease in the Department of Technology Services projected telephone
costs.
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A $50,000 increase in fee/other revenue is due to the
new Department of Motor Vehicle (DMV) revenue generated from the operations of
a DMV Select satellite office which began in November, 2004.
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An increase in grant revenue ($16,336) is due to the FY 2005 cost of living increase approved by the State Compensation Board.
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DEPARTMENT
FINANCIAL SUMMARY
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FY 2004
Actual
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FY 2005
Adopted
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FY 2006
Proposed
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% Change:
'05 to '06
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Personnel
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$3,282,908
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$3,549,426
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$3,811,226
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7%
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Non-Personnel
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342,386
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245,376
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235,355
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-4%
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Total Expenditures
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3,625,294
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3,794,802
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4,046,581
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7%
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Fees/Other
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-
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-
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50,000
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-
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Grants
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461,209
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437,064
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453,400
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4%
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Total Revenues
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461,209
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437,064
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503,400
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15%
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Net Tax Support
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$3,164,085
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$3,357,738
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$3,543,181
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6%
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Authorized FTEs
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56.0
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56.0
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56.0
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Funded FTEs
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56.0
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56.0
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56.0
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PERFORMANCE MEASURES:
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FY 2002
Actual
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FY 2003
Actual
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FY 2004
Actual
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FY 2005
Estimate
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FY 2006
Estimate
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FY 2006
Goal
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Mission Outcome Measures
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Percent of personnel and financial transactions
processed satisfactorily within guidelines
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100%
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100%
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100%
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100%
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100%
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100%
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Percent Business License Statutory assessments
to total business license returns
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N/A
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N/A
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12%
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10%
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10%
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≤10%
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Percent Business Tangible Statutory assessments
to total business tangible returns
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N/A
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N/A
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24%
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22%
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20%
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≤20%
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Value of Personal Property assessments by
Enforcement Program
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N/A
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N/A
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N/A
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$1 mil.
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$1 mil.
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$1 mil.
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Percent of assessments in compliance with the
Code of Virginia
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N/A
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N/A
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100%
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100%
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100%
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100%
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Customer
Measures
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Call abandon rate
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N/A
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6%
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2%
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2%
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2%
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2%
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Percent of e-mail inquiries resolved within a three
day timeframe
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N/A
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N/A
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98%
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100%
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100%
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100%
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Workload
Measures
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Number of customers served by Customer Advocate
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N/A
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N/A
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N/A
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>10
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>25
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>25
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Number of business tax and business tangible
tax returns processed
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N/A
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N/A
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35,581
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37,025
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38,455
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38,455
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Summons issued
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N/A
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N/A
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N/A
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2,200
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2,500
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2,500
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Number of customers assisted with Virginia
state income tax matters
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N/A
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3,000
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3,100
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3,300
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3,000
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3,000
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Number of personal properties assessed
(vehicle, boats, etc.)
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188,708
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188,578
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187,987
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188,000
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188,000
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190,000
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Number of e-mails received pertaining to personal
property tax inquiries
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N/A
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1,989
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5,249
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7,000
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7,000
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7,000
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Total calls received by personal property tax
call center
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N/A
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44,581
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41,581
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40,000
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40,000
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40,000
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FUTURE BUDGET CONSIDERATIONS:
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The 2005 General Assembly may enact further changes to
the Business and Personal Property tax statutes that will affect FY 2006
assessments
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It is uncertain whether the 2005 General Assembly will
adopt a cost of living increase for FY 2006 to take effect December 2005.
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The DMV Select Office began operations on November 22,
2004. The Commissioner of Revenue's office will receive 3.5% of the revenue
collected from all completed transactions. It is expected as operations grow
the revenue will increase.
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