|
SECTION E -- PUBLIC SAFETY
OFFICE OF EMERGENCY MANAGEMENT
EMERGENCY COMMUNICATIONS CENTER
PROGRAM MISSION: To help save lives, protect property and provide assistance to
the public by receiving and processing 9-1-1 emergency calls and non-emergency
calls; dispatching Police, Fire, and Emergency Medical Service units in a
prompt, efficient, courteous, and professional manner.
|
Emergency
Communications Center
|
|
FY 2004
Actual
|
FY 2005
Adopted
|
FY 2006
Proposed
|
% Change:
'05 to '06
|
|
Personnel
|
$3,360,602
|
$3,540,279
|
$3,727,709
|
5%
|
|
Non-Personnel
|
1,487,441
|
3,733,591
|
3,774,458
|
1%
|
|
Sub-Total
Expenditures
|
4,848,043
|
7,273,870
|
7,502,167
|
3%
|
|
Intra-County
Charges
|
(68,244)
|
(69,609)
|
(72,380)
|
4%
|
|
Total Expenditures
|
4,779,799
|
7,204,261
|
7,429,787
|
3%
|
|
|
|
|
|
|
Revenues
|
3,658,602
|
6,167,394
|
5,671,362
|
-8%
|
|
Net Tax Support
|
$1,121,197
|
$1,036,867
|
$1,758,425
|
70%
|
|
|
|
|
|
|
Authorized FTEs
|
51.5
|
52.5
|
52.5
|
|
|
Funded FTEs
|
51.5
|
52.5
|
52.5
|
|
|
|
|
|
|
SIGNIFICANT
PROGRAM HIGHLIGHTS: The
Emergency Communications Center budget reflects:
-
Increase in personnel expenses due to normal salary and
benefits increases ($95,317), increase in overtime ($60,800), and the
conversion of 3.5 FTEs from part-time temporary positions to part-time
permanent positions ($31,313).
-
Non-personnel expenses increased due to increases in
special telephone charges ($10,980), County telephone charges ($12,215), electricity
($5,000), fuel ($1,452), cost of radio batteries ($10,000), and maintenance and
repair of the communications system ($1,220).
-
Projected revenues decreased ($496,032) mainly due to
an adjustment in the calculation of minimum wireline and wireless 9-1-1
revenues in FY 2006. This reflects the
rate increase implemented in FY 2005 and actual revenue received to date. This will be monitored and revised as
necessary.
PERFORMANCE MEASURES:
|
FY 2002 Actual
|
FY 2003 Actual
|
FY 2004 Actual
|
FY 2005 Estimate
|
FY 2006 Estimate
|
FY 2006 Goal
|
|
Mission Outcome
|
|
|
|
|
|
|
|
9-1-1, emergency and non-emergency calls
received
|
535,339
|
539,997
|
532,674
|
540,000
|
545,000
|
545,000
|
|
Police and Fire/EMS calls for service
dispatched
|
128,000
|
129,000
|
129,000
|
129,500
|
130,500
|
130,500
|
|
|
|
|
|
|
|
|
Customer
Measures
|
|
|
|
|
|
|
|
Average emergency call answer time in seconds
|
> 5
|
> 10
|
< 10
|
< 10
|
< 10
|
< 5
|
|
9-1-1
calls received and processed
|
128,153
|
119,067
|
113,848
|
120,000
|
125,000
|
125,000
|
|
Non-emergency
calls received and processed
|
407,186
|
420,930
|
418,826
|
420,000
|
420,000
|
420,000
|
|
ECC handled
calls for service
|
20,138
|
20,300
|
20,400
|
21,000
|
22,000
|
22,000
|
|
Police/Fire/ECC
radio transmissions
|
4,930,000
|
4,960,600
|
4,980,000
|
4,990,000
|
5,000,000
|
5,000,000
|
-
Emergency Communications Center handled calls are calls
received and handled by Emergency Communications Center personnel who provide
the services to the citizens immediately by telephone, negating the need to
dispatch Police or Fire units.
FUTURE BUDGET CONSIDERATIONS:
-
The
relocation of the Emergency Communications Center to the Police/Courts building
and upgrade of the County's 800 MHz public safety radio system to appropriate
technology will be completed in FY 2007.
Future operating costs will be estimated for inclusion in the FY 2007
proposed budget.
-
The ECC
continues to work with Human Resources to develop and implement strategies to
address the historical staffing problem on multiple levels from initial
recruitment through career completion.
The addition of a meaningful career ladder for Emergency Communications
Technician positions is of vital importance along with other methods necessary
to attract, employ, train and retain qualified professional Public Safety
Emergency Communicators. There will be
costs associated with such implementations, although those costs will be
carried out in a phased manner over multiple fiscal years to promote
career-long development and growth.
-
Significant
additional staffing is required to meet current and future Emergency
Communications Center service obligations including implementation of an
Emergency Management Watch Desk with 24/7 staffing. An ECC staffing study has been conducted by a consulting firm to
determine appropriate staffing levels including the Watch Desk. This study has recommended additional FTEs
and career ladder levels to fulfill these current and future obligations.
|
|
