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SECTION H -- LIBRARIES
ADMINISTRATIVE AND TECHNICAL SERVICES – DIRECTOR'S
OFFICE, ADMINISTRATIVE SERVICES DIVISION, LIBRARY AUTOMATED AND NETWORKED
RESOURCES UNIT (LANRU)
PROGRAM MISSION: To ensure that the
Department's direct service providers receive the tools, services, and support
required to deliver excellent customer service.
The Director's Office, the
Administrative Services Division, and the Library Automated and Networked Resources
Unit (LANRU) cooperatively work to ensure that the Public Services staff has
the training, resources, and technology to provide the best service possible,
and to ensure that the library facilities and grounds are safe, accessible, and
attractive.
To achieve these ends, the
Library Safety and Security Committee addresses ongoing concerns about building
and staff security and monitors emerging problem situations; LANRU assists the
County website staff so that uninterrupted service with current information is
available 24/7; and maintains ACORN. Library
delivery has accommodated a 49% increase in holds and the resulting substantial
transfer of materials between libraries.
Departmental emphasis on staff
training and development results in a commitment to 16 hours of staff training
for each FTE annually with current emphasis on improving technical skills and
customer service. A Personal
Development Journal (PDJ) for each staff member invites personallearning goals and an extensive series of departmental
educational classes help staff achieve their goals.
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Administrative
and Technical Services
|
|
FY 2004
|
FY 2005
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FY 2006
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% Change:
|
|
Actual
|
Adopted
|
Proposed
|
'05 to '06
|
|
Personnel
|
$1,322,524
|
$1,169,456
|
$1,190,444
|
2%
|
|
Non-Personnel
|
484,013
|
716,654
|
632,210
|
-12%
|
|
Total Expenditures
|
1,806,537
|
1,886,110
|
1,822,654
|
-3%
|
|
|
|
|
|
|
Total Revenues
|
10,000
|
7,000
|
7,000
|
-
|
|
Net Tax Support
|
$1,796,537
|
$1,879,110
|
$1,815,654
|
-3%
|
|
|
|
|
|
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Authorized FTEs
|
16.7
|
17.7
|
17.7
|
|
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Funded FTEs
|
16.7
|
17.7
|
17.7
|
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SIGNIFICANT BUDGET HIGHLIGHTS:
-
Personnel expenditures increased ($20,988) due to
normal step increases.
-
Non-personnel expenditures decreased due to the
redistribution of utilities charges ($84,583) to the Countywide,
Community-Based and County Information programs and an increase to County
vehicle charges ($154).
PERFORMANCE MEASURES:
|
FY 2002 Actual
|
FY 2003 Actual
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FY 2004 Actual
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FY 2005 Estimate
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FY 2006 Estimate
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FY 2006 Goal
|
|
Mission Outcome Measures
|
|
|
|
|
|
|
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Percent of employees who successfully
completed a personally identified training goal
|
86%
|
83%
|
85%
|
87%
|
90%
|
95%
|
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Percent of
department budget appropriation expended
|
99.8%
|
95.5%
|
99.7%
|
99.7%
|
99.7%
|
99.7%
|
|
Percent of
grams satisfactorily processed on time
|
96%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
|
|
|
|
|
|
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Workload Measures
|
|
|
|
|
|
|
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Percent of
employees participating in training programs
|
99%
|
87%
|
88%
|
90%
|
95%
|
95%
|
|
Number of
department training workshops
|
91
|
89
|
110
|
100
|
100
|
100
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Number of
facility maintenance requests
|
N/A
|
260
|
366
|
360
|
360
|
360
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Number of
grams successfully answered
|
28
|
18
|
11
|
11
|
11
|
11
|
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Number of positions filled
|
23
|
22
|
16
|
16
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22
|
22
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FUTURE BUDGET CONSIDERATIONS: The
following factors may influence the budget in the future:
-
A new ACORN system to be implemented in stages.
-
Ongoing technology investment in libraries needed to
meet customer demand for electronic information and access to the Internet.
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Friends of the Library fundraising essential to
starting new projects and to sustaining current services such as the summer
reading program.
-
Grants for non-emergency services are much less
available, negatively affecting the Department's ability to secure outside
funding for program initiatives.
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