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SECTION H -- LIBRARIES
COUNTY INFORMATION – INFORMATION & REFERRAL,
CHANNEL 74, COUNTY WEBSITE
PROGRAM MISSION: To provide access to County information, a connection to County
government and community resources, and to market Arlington as a diverse,
dynamic community.
Through three channels – Arlington
County website, Arlington Virginia Network (AVN74), and Information &
Referral, e-government is an increasing reality. News, events calendar, current factual and emergency information,
as well as interactive services are available online, in person, by phone,
email, and on cable. Online services
and cable are available 24/7. The new
website architecture makes access to information intuitive. County website provides access in Spanish to
all basic services. Arlington Update, a
weekly events program on cable available in Spanish and English, is streamed to
the web as are County Board meetings.
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County
Information
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FY 2004
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FY 2005
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FY 2006
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% Change:
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Actual
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Adopted
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Proposed
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'05 to '06
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Personnel
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$826,577
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$779,872
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$801,736
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3%
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Non-Personnel
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302,508
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325,819
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336,897
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3%
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Total Expenditures
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1,129,085
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1,105,691
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1,138,633
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3%
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Total Revenues
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-
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-
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-
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-
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Net Tax Support
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$1,129,085
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$1,105,691
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$1,138,633
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3%
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Authorized FTEs
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10.8
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10.8
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10.8
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Funded FTEs
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10.8
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10.8
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10.8
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SIGNIFICANT BUDGET HIGHLIGHTS:
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Personnel expenditures increased ($21,864) due to normal step increases.
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Non-personnel expenditures increased due to an increase
in utilities ($3,820) and the redistribution of utilities charges from the
Administrative and Technical Service program ($7,258).
PERFORMANCE MEASURES:
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FY 2002 Actual
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FY 2003 Actual
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FY 2004 Actual
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FY 2005 Estimate
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FY 2006 Estimate
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FY 2006 Goal
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Mission Outcome Measures
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County website user sessions
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1,725,543
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3,011,830
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3,455,717
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3,500,000
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3,700,000
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3,700,000
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County website page views
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10,401,317
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19,047,163
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20,986,258
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20,000,000
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25,000,000
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25,000,000
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Customer Measures
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Interactive sessions on County website
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3,055,385
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4,165,225
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5,119,815
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5,500,000
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6,000,000
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6,000,000
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Percentage
of population with cable accessing AVN74
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N/A
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N/A
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50%
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55%
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60%
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75%
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Workload Measures
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Information & Referral inquiries answered/referred
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113,509
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120,769
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135,834
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122,000
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120,000
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120,000
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FUTURE BUDGET CONSIDERATIONS: The following factors may influence the budget in the
future:
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AVN74 move to full digital capacity and to maximize
streaming content and programming to the County website.
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Increasingly interactive e-government.
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Call center
approach to all telephone inquiries.
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Emergency
operation of the website, AVN74 and Information & Referral as a major
component of Emergency
Preparedness Plan.
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