|
SECTION J -- COMMUNITY PLANNING, HOUSING AND DEVELOPMENT
PERMIT PROCESSING SECTION
PROGRAM MISSION: The
Permit Processing Section provides residents, contractors and others with
technical information and support regarding permit applications and submission
requirements for permits.
The Construction Codes Technicians (counter
staff) are the first to greet permit applicants who want to build or renovate a
structure in the County. The staff takes applications; performs a cursory
review of plans to ensure completeness; routes them to the appropriate plan
reviewer; files the necessary documents; creates and updates an electronic
record of the permit; and calculates and collects the appropriate fees for
CPHD, DES, and Zoning. Before a permit
is issued, staff ensures the plans have been approved by the technical review
staff in other agencies, as required, through the automated permit tracking
system. Also, staff provides technical
information regarding procedures; logs requests for inspections; updates
information; and schedules elevator and fire protection inspections.
|
Permit
Processing Section
|
|
FY 2004
|
FY 2005
|
FY 2006
|
% Change:
|
|
Actual
|
Adopted
|
Proposed
|
'05 to '06
|
|
Personnel
|
$438,143
|
$478,617
|
$490,806
|
3%
|
|
Non-Personnel
|
76,744
|
91,849
|
83,434
|
-9%
|
|
Total Expenditures
|
514,887
|
570,466
|
574,240
|
1%
|
|
|
|
|
|
|
Fees
|
1,228,900
|
720,104
|
756,988
|
5%
|
|
Grants
|
-
|
-
|
-
|
-
|
|
Total Revenues
|
1,228,900
|
720,104
|
756,988
|
5%
|
|
|
|
|
|
|
Net Tax Support
|
($714,013)
|
($149,638)
|
($182,748)
|
22%
|
|
|
|
|
|
|
Authorized FTEs
|
8.0
|
8.0
|
8.0
|
|
|
Funded FTEs
|
8.0
|
8.0
|
8.0
|
|
SIGNIFICANT BUDGET HIGHLIGHTS:
- An increase in personnel costs ($12,189) reflects normal salary and benefits adjustments.
- The net decrease ($8,415) in non-personnel reflects a reduction in DTS telephone charges ($6,613) and a reallocation of funds ($1,802) within the other two programs in the Division.
- The revenue increase reflects an increase in activity ($36,884).
- Division-wide revenues for FY 2004, FY 2005 and FY 2006 have been allocated to show full cost recovery in the Code Compliance and Plan Review Sections, with the remaining revenues allocated to this program.
PERFORMANCE MEASURES:
|
FY 2002 Actual
|
FY 2003 Actual
|
FY 2004 Actual
|
FY 2005 Estimate
|
FY 2006 Estimate
|
FY 2006 Goal
|
|
Mission Outcome
|
|
|
|
|
|
|
|
Number of customers
served at the counter
|
17,144
|
19,240
|
19,876
|
20,000
|
21,000
|
20,000
|
|
|
|
|
|
|
|
|
Customer Measures
|
|
|
|
|
|
|
|
Percent of customers satisfied with service received
|
N/A
|
N/A
|
85%
|
85%
|
90%
|
95%
|
|
|
|
|
|
|
|
|
Workload Measures
|
|
|
|
|
|
|
|
Construction permits issued
|
11,370
|
11,082
|
12,567
|
13,000
|
13,500
|
13,500
|
|
Valuation of buildings (millions)
|
$488
|
$663
|
$712
|
$700
|
$750
|
$750
|
|
Square footage of permits (millions)
|
10.6
|
10.2
|
12.0
|
13.0
|
14.0
|
14.0
|
|
Customers per hour served
|
21.43
|
24.05
|
25.76
|
25.00
|
25.00
|
25.00
|
|
|
|
|
|
|
|
|
Efficiency
Measures
|
|
|
|
|
|
|
|
Inspections scheduled through the Interactive Voice Response (IVR)
System
|
17,122
|
19,573
|
22,132
|
23,000
|
23,000
|
23,000
|
|
Inspections scheduled through the Website
|
N/A
|
765
|
1,048
|
1,700
|
2,000
|
2,000
|
FUTURE BUDGET CONSIDERATIONS:
-
Architects and others in the construction industry have
inquired about the availability of online permitting and plan submission. In order to prepare for service expansions
such as these, hardware, software, and staff training will need to be funded.
-
Update the phone automation system to better serve the
public when they call for assistance.
-
Additional staff will become necessary to help meet the
increased daily workload demands as indicated above. Currently support staff is pulled from their primary duties to
assist as needed. This leaves their
primary work duties unattended and they also become backlogged with work.
|
|
