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Print Version (PDF format)
SECTION N -- ENTERPRISE, SPECIAL REVENUE and INTERNAL SERVICES FUNDS
OFFICE OF SUPPORT SERVICES - PRINTING FUND
PRINTING SERVICES SECTION
PROGRAM MISSION: To provide Arlington County Agencies with convenient, cost
effective, and high quality printing, copying, graphics, and archiving
services.
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Printing
Services Section
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FY 2004
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FY 2005
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FY 2006
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% Change:
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Actual
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Adopted
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Proposed
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'05 to '06
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Personnel
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$564,222
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$579,181
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$490,335
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-15%
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Non-Personnel
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617,999
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596,210
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597,405
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-
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Subtotal
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1,182,221
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1,175,391
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1,087,740
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-7%
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Intra-County
Charges
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(982,606)
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(1,066,290)
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(1,089,273)
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2%
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Total Expenditures
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199,615
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109,101
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(1,533)
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-101%
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Total Revenues
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37,811
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40,000
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40,000
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-
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General Fund
Transfer
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$32,084
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$30,913
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$27,667
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-11%
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Authorized FTEs
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8.5
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8.5
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8.0
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Funded FTEs
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8.5
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8.5
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8.0
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SIGNIFICANT BUDGET HIGHLIGHTS:
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Decrease in personnel is due to elimination of a Work
by Others charge for services of an Accounting Technician ($25,295), transfer
of part-time services of a Supply Assistant (0.5 FTE, $26,706) to the General
Fund and a charge to the Mail Section for services provided during peak periods
and for coverage during vacations and illness.
These decreases are partially offset by normal salary increases.
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Increase in intra-county charges ($22,983) is due to a
$.01 increase in the charge per copy for copies made on assisted photocopiers
($56,000) partially offset by a decrease in other intra-county revenue.
PERFORMANCE MEASURES:
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FY 2002
Actual
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FY 2003
Actual
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FY 2004
Actual
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FY 2005
Estimate
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FY 2006
Estimate
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FY 2006
Goal
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Mission Outcome Measures
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Percent of printing orders
completed by due date
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92%
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96%
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96%
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95%
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95%
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100%
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Assisted copies completed
by due date
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92%
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99%
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97%
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95%
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95%
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100%
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Customer Measures
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Customer
satisfaction on print orders (scale 1-5)
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4.7
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4.0
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4.7
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5.0
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5.0
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5.0
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Customer satisfaction –
assisted copies (scale 1-5)
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4.9
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5.0
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4.9
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5.0
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5.0
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5.0
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Efficiency Measures
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Average turnaround time per
printing order (days)
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6.5
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5.0
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5.0
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6.0
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5.0
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5.0
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Average turnaround time per
copy order (days)
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1.1
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2.0
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1.0
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1.0
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1.0
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1.0
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