|
Print Version (PDF format)
SECTION N -- ENTERPRISE, SPECIAL REVENUE and INTERNAL SERVICES FUNDS
UTILITIES FUND
UTILITIES SERVIES OFFICE
PROGRAM MISSION:
To generate the billings for water/sewer services and solid waste
services to our customers.
The office
provides timely and accurate customer-oriented billing and utilities account
services, as well as Utilities Fund management information. The Utilities Services Office provides
water, sewer and solid waste billing for approximately 36,000 accounts. This includes quarterly billing for about
34,000 residential and apartment accounts and monthly billing for about 2,000
water/sewer commercial accounts, including schools, County government
facilities and federal agencies. The
office also responds to customer billing and water, sewer, and refuse services
inquiries.
|
Utilities
Services Office
|
|
FY 2004
|
FY 2005
|
FY 2006
|
% Change:
|
|
Actual
|
Adopted
|
Proposed
|
'05 to '06
|
|
Personnel
|
$850,058
|
$889,584
|
$553,302
|
-38%
|
|
Non-Personnel
|
161,405
|
205,407
|
148,450
|
-28%
|
|
Subtotal
Expenditures
|
1,011,463
|
1,094,991
|
701,752
|
-36%
|
|
Intra-County
Charges
|
(516,002)
|
(265,000)
|
(265,000)
|
-
|
|
Total Expenditures
|
$495,461
|
$829,991
|
$436,752
|
-47%
|
|
|
|
|
|
|
Authorized FTEs
|
16.5
|
16.5
|
9.5
|
|
|
Funded FTEs
|
16.5
|
16.5
|
9.5
|
|
SIGNIFICANT BUDGET HIGHLIGHTS:
-
Decrease in personnel costs and FTEs reflects the
transfer of the Meter Readers to DES Water, Sewer and Streets Bureau (6.0
FTE's, $276,846 personnel costs) and transfer of 1.0 FTE ($56,000) to DES
general fund for Organizational Development Specialist.
-
Decrease in non-personnel costs reflects the transfer
of meter readers to Department of Environmental Services Water, Sewer and Streets
including vehicle, fuel and uniform expenses ($56,957).
PERFORMANCE MEASURES:
|
FY 2002 Actual
|
FY 2003 Actual
|
FY 2004 Actual
|
FY 2005
Estimate
|
FY 2006
Estimate
|
FY 2006
Goal
|
|
Mission Outcome Measures
|
|
|
|
|
|
|
|
Estimated bills (per 100,000 sent)
|
121
|
347
|
200
|
100
|
100
|
100
|
|
Percentage of
bills sent according to schedule
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
|
|
|
|
|
|
|
Customer
Measures
|
|
|
|
|
|
|
|
Corrected bills due to misreads (per 100,000
sent)
|
0.3
|
0.3
|
0.5
|
0.3
|
0.3
|
.03
|
|
Corrected
bills due to corrected estimates (per 100,000 bills sent)
|
0.1
|
0.6
|
0.3
|
0.2
|
.02
|
.02
|
|
|
|
|
|
|
|
|
Workload Measures
|
|
|
|
|
|
|
|
Total
monthly and quarterly bills sent per year
|
160,436
|
160,624
|
160,661
|
161,000
|
161,000
|
161,000
|
-
Actual readings are done for all
bills except in the event of weather or staffing issues, where an estimated
reading is used.
-
The number of estimated bills in
FY 2003 was the result of unusually inclement weather and turnover of
meter reader personnel. Meter readers
must go through extensive training, the completion of which may not coincide
with the billing cycle.
FUTURE BUDGET CONSIDERATIONS:
-
Utility Fund revenue and billing systems may require addition
funding for hardware and software upgrades.
|
|
